Refund Policy

Refund & Return Policy

Last Updated: October 1, 2026

At We-B-Babies, we take fun and laughter seriously! We want you to be completely satisfied with your novelty gift packaging purchase. Please review our Refund and Return Policy below to understand how returns, refunds, and replacements are handled.

1. Important Notice: Empty Gag Packaging

All boxes, pouches, and packaging sold by We-B-Babies are strictly empty novelty items intended for gift-wrapping, pranks, and entertainment purposes.

Items DO NOT contain any actual goods, food, liquids, or products depicted in the artwork or product names.
We cannot accept return or refund requests based on misunderstanding that the package should have contained real consumer products or food items.

2. 30-Day Return Window

We offer a 30-day return policy. You have 30 days from the date your package is delivered to request a return or replacement.

To be eligible for a full refund:

Items must be in their original, unused, and unassembled condition (unfolded, flat, and undamaged).
Items must be in their original packaging.
You must provide a valid order number or proof of purchase.

3. How to Initiate a Return

We handle all return requests directly through our support team to ensure quick processing:

Email Us: Send an email to support@we-b-babies.com with the subject line "Return Request - [Your Order Number]".
Provide Details: Include your full name, order number, the item(s) you wish to return, and the reason for the return. If the item arrived damaged or defective, please attach clear photos of the damage.
Receive Return Instructions: Our support team will review your request within 1–2 business days and provide you with return instructions and an RMA (Return Merchandise Authorization) slip/label.
Ship the Item: Securely package your item(s), include the RMA slip inside, attach the shipping label, and drop off the package at the designated carrier location.

Please Note: Returns sent back without prior email authorization will not be accepted or processed.

4. Damages, Defective Items, or Incorrect Orders

Please inspect your order upon receipt. If your package arrives crushed, torn, damaged during transit, defective, or if you receive the wrong item:

Contact us immediately at support@we-b-babies.com within 7 days of delivery.
Include your order number and photos showing the damage or issue.
Upon verification, we will promptly issue a free replacement or a full refund without requiring you to return the damaged item.

5. Return Shipping Costs

Defective, Damaged, or Incorrect Items: If the return is due to our error or damage during shipping, we will provide a prepaid return shipping label at no cost to you.
Discretionary Returns (Changed Mind / No Longer Needed): If you are returning an item for any other reason, you will be responsible for the cost of return shipping. Return shipping costs may be deducted from your final refund amount.

6. Refunds & Processing Time

Inspection: Once your returned package is received and inspected at our fulfillment center, we will send you an email notification confirming receipt and approval status.
Method of Payment: Approved refunds will be automatically processed back to your original payment method (via Wix Payments).
Timing: Credit card processing typically takes 5–10 business days to reflect on your statement, depending on your financial institution or credit card issuer.

7. Non-Returnable Items

The following items cannot be returned or refunded:

Items that have been folded, assembled, taped, written on, or altered in any way.
Items returned after the 30-day window.
Gift cards or promotional giveaway items.

8. Exchanges

The fastest way to exchange an item is to follow the return process for the item you have, and once the return is accepted, make a separate purchase for the new item.

9. Contact Us

If you have any questions regarding your order, returns, or refunds, please reach out to us:

Email: support@we-b-babies.com
Business Name: We-B-Babies